Delivery Information

Last updated: 6 October 2026

Dispatch

1–2 working days

UK delivery

Usually 3–7 working days

Sent with

Royal Mail

Delivery costs and times

All orders are packed with care and sent from the UK with Royal Mail. Standard UK delivery is £3.95, and delivery is free on orders over £30. The delivery cost is shown at checkout before you pay.

Delivery option	Cost	Estimated delivery
Standard UK delivery	£3.95	3–7 working days after dispatch
Orders over £30	Free	3–7 working days after dispatch

Delivery times are estimates from Royal Mail and are not guaranteed, particularly during busy periods such as Christmas.

Where we deliver

We currently deliver to addresses in the United Kingdom only, including:

England, Wales and Scotland
Northern Ireland
Scottish Highlands and Islands, the Isle of Man and the Channel Islands, where delivery may take a little longer
BFPO addresses

We are not able to deliver outside the UK at the moment.

When your order is dispatched

We dispatch orders within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend or on a bank holiday are processed on the next working day. You will receive an email when your order has been dispatched.

Christmas delivery

December is Royal Mail's busiest time of year, so please order early if your gift needs to arrive before Christmas.

Last recommended order date for Christmas

Standard UK delivery: order by Wednesday 16 December

Orders placed after this date will still be sent as quickly as possible, but we cannot promise they will arrive before Christmas.

Tracking your order

When your order is dispatched, we will email you to let you know it is on its way. Where your delivery service includes tracking, the email will include your tracking details so you can follow your parcel on the Royal Mail website.

Sending a gift

To send an order straight to someone else, enter their name and address as the delivery address at checkout. You can add a gift message in the order notes. Please double-check the address before placing your order, as we cannot change it once the parcel has been dispatched.

Delayed, lost or damaged parcels

Our sandstone burners and candles are carefully packed to travel safely, but if something goes wrong, we will put it right.

If your order…	What to do
Has not arrived	If your parcel has not arrived within 10 working days of dispatch, email us and we will look into it with Royal Mail.
Arrives damaged	Email us as soon as possible, ideally within 7 days, with photos of the item and packaging. We will arrange a replacement or refund.
Is lost in the post	Once Royal Mail confirms the parcel is lost, we will send a replacement or give you a full refund.

Your order remains our responsibility until it is delivered to you. For returns of items you no longer want, please see our Returns & Refunds page.

Questions about delivery

We are happy to help with any question about your order or delivery.

Contact us

Email: shop@zenrua.com

We usually reply within 1 working day.