Terms and Conditions

Last updated: 11 October 2026

Who we are

This website, www.zenrua.com, is operated by Zenrua. Zenrua is the trading name of Nattaphat Coombes, a sole trader. Geographic address: Nattaphat Coombes 241 Moo 5, Soi Romklao 6/1 Perfect Park Romklao Phase 5 Romklao Rd., Min Buri Bangkok 10510 Thailand Email: shop@zenrua.com Phone: 07424 886937 We are the seller. Your contract is with Zenrua, not with our suppliers or the warehouse that dispatches your order.

UK consumer law

We sell to customers in the United Kingdom. If you buy as a consumer, your rights under UK law apply, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms reduces those rights. These terms are governed by the laws of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also rely on the mandatory protections of the law where you live.

Using this website

By browsing or placing an order you agree to these terms. You must be 18 or over to buy from us. Please read these terms with our Delivery Information, Returns & Refunds and Privacy Policy.

Products

We sell home fragrance, candles, oil burners, incense and related gifts. Orders are dispatched from the UK by a partner warehouse. The product page is the description of what you are buying. Some pieces are hand-carved or made from natural materials such as sandstone and teak. Colour, grain, pattern and shape can vary slightly from the photos. Fragrances can differ slightly between batches. That variation is not a fault. If you are unhappy with it, you can still cancel under the 14-day right below. We do not claim that a product is handmade, organic, or made in a particular place unless the product page says so.

Price

Prices are in pounds sterling and include any VAT that is due. We are not currently VAT-registered. If that changes, prices on the site will be updated to include VAT. The price you pay is the price shown on the product page when you place the order, plus delivery if it applies. Standard UK delivery is £3.95. Delivery is free on orders over £30. The delivery cost is shown at checkout before you pay. We may change a price at any time before you order. A price change does not affect an order we have already accepted. If a price on the site is clearly wrong, for example a gift set listed at £1, we may cancel the order and refund you in full. We will tell you before we do this.

Stock

All products are subject to availability. Placing an item in your basket does not reserve it. An order is accepted only when we email you to confirm it. If an item is out of stock after you order, we will email you and offer a refund or, if you agree, a substitute. We will not charge you for an item we cannot supply.

Placing an order

To order, add the items to your basket and complete checkout. You must give a name, a UK delivery address, an email address and a phone number. Check these carefully. We cannot change the address once the parcel has been dispatched. Payment is taken by Stripe or PayPal at checkout. We do not see or store your full card details. Your order is an offer to buy. We accept it when we send the order confirmation email. If we cannot accept it, we will tell you and refund any payment.

Delivery

We deliver to UK addresses only, including England, Wales, Scotland, Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and BFPO addresses. We do not deliver outside the UK. We aim to dispatch within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays. Delivery is usually 3–7 working days after dispatch by Royal Mail. These times are estimates and are not guaranteed, especially in December. The last recommended order date for Christmas 2026 delivery is Wednesday 16 December. Risk in the goods passes to you when they are delivered. Until then the order remains our responsibility.

Your 14-day right to cancel

If you are a consumer, you can cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to send the item back. Email shop@zenrua.com with your order number before you post anything. We will reply with the return address. Do not send a return to the Bangkok address above. Orders are dispatched from a partner warehouse in the UK, and a parcel sent to the wrong address cannot be processed. Items must come back unused, in their original packaging, and in a condition we can sell again. You pay the cost of returning a change-of-mind item. If a candle has been lit, incense burned, or an oil burner used, we may reduce the refund by up to the full value. Opened fragrance oils cannot be returned unless they are faulty. We refund the item price, and the original standard delivery charge if you return the whole order, to the original payment method within 14 days of receiving the item or your proof of postage, whichever is sooner.

Faulty or incorrect items

If an item is faulty, damaged in transit, or not what you ordered, email us with your order number and photos of the item and packaging. We will repair, replace or refund it, including the original delivery charge. If a return is needed, we pay the return postage. This does not affect your legal rights. If a parcel has not arrived within 10 working days of dispatch, email us. If Royal Mail confirms it is lost, we will send a replacement or refund you in full.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that UK law does not allow us to exclude. Candles, fragrance oils and incense are for normal home use. Follow the safety instructions on the product. We are not liable for damage caused by misuse.

Privacy

We use your personal data only to process your order, deliver it, and handle any return or question. Details are in our Privacy Policy.

Changes to these terms

We may update these terms. The date at the top shows when they were last changed. The terms in force when you order apply to that order.

Contact

Questions about an order or these terms: shop@zenrua.com. We usually reply within 1 working day.